Retail Operations Solutions Management

Zebra Technologies • Holtsville, NY

26d • $157,000 - $235,400 • Hybrid

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

The Asset Visibility Services (Scan, Print, and Supplies Products) Retail Operations Solutions Manager is at the forefront of driving innovation, creating value, and delivering tailored solutions across industry verticals. As a key member of this team, you will play a transformative role in retail operations shaping strategies, developing design solutions, and enabling growth within the Retail segment. This position requires a blend of strategic thinking, industry expertise, problem-solving capabilities, and a customer-centric approach to bridge the gap between market needs and organizational offerings.
This is not a traditional role; it is a transformational opportunity to lead change, build impactful solutions, and collaborate across diverse teams to redefine how we engage with vertical markets. You will be a catalyst for innovation, transforming how Zebra's scanning, printing, and supplies are integrated and delivered to the retail market. Leverage data, technology, and insights to solve complex challenges and unlock new opportunities for our clients.

This role involves defining product strategies, identifying growth opportunities, competitive threats, and leveraging market research and customer insights to expand market share. This role will work in close collaboration with the core product management teams to improve retailer workflows to define and prioritize solutions-based roadmap.

Requirements

• Bachelor's degree required
• 12+ years of experience including at least 3+ years mentoring product managers or operation managers in related discipline or technology industry.
• Strong full lifecycle Product and Project Management experience
• Strong industry background/experience in Retail vertical strategy development and retail operations
• Retail Software Solution design experience (inventory management)
• Strong proficiency in data analysis, market research, and utilizing insights
• Retail/frontline operations experience

Nice To Haves

• Master’s degree preferred
• Excellent interpersonal skills with strong ability to interact with customers
• Strong communication skills including written, verbal and oral presentation skills as well as ability to effectively present information and respond to questions from senior management, managers, clients and customers.
• Excellent collaborator
• Ability to assess complex market landscapes and create focused, integrated product plans
• Attention to detail, and strong understanding of complex products and systems
• Deep understanding of financial concepts including P&L, balances sheets, and ROI models with delivery of product through defined objectives
• Multi-task and manage complex programs
• Advanced market knowledge in assigned product vertical, category or technology or solutions
• Highly creative with ability to think strategically and develop strategic/business plans
• The successful candidate will be a self-starter; this individual must be adaptable, persuasive, tenacious and perceptive and be able to execute a well-developed plan.
• Strong planning and execution skills
• Advanced analytical, problem solving and organizational skills
• Demonstrates good judgement in decision making, applies knowledge and experience to guide decisions Strong business acumen
• Excellent skills in Microsoft business applications including Word, Excel and PowerPoint

Responsibilities

• Retail Vertical Strategy Development:
• Leverage existing Zebra market data, and conduct in-depth market research to identify trends, challenges, and opportunities within assigned vertical(s).
• Collaborate with senior leadership to define and refine go-to-market strategies that align with vertical-specific needs.
• Develop a deep understanding the retailer customer experience, pain points, new use cases, regulatory environments, and competitive landscapes to shape solutions.
• Solution Design and Innovation:
• Build strong relationships with internal and external stakeholders, including customers, partners, and industry influencers.
• Serve as a trusted advisor, providing thought leadership on how to navigate industry disruptions and capitalize on opportunities.
• Lead cross-functional workshops, design thinking sessions, and innovation labs to ideate and prototype solutions.
• Partner with cross-functional teams (e.g., product development, engineering, marketing, and sales) to co-create innovative, industry-specific solutions.
• Use data analytics and emerging technologies (e.g., AI, IoT, cloud) to develop forward-thinking solutions that address customer challenges.
• Act as the voice of the customer, ensuring solutions are tailored to meet industry-specific requirements and deliver measurable outcomes.
• Stakeholder Collaboration:
• Build strong relationships with internal and external stakeholders, including clients, partners, and industry influencers.
• Serve as a trusted advisor to clients, providing thought leadership on how to navigate industry disruptions and capitalize on opportunities.
• Lead cross-functional workshops, design thinking sessions, and innovation labs to ideate and prototype solutions.
• Execution and Delivery:
• Oversee the end-to-end implementation of vertical AVS solutions, ensuring seamless execution and alignment with client expectations.
• Monitor solution performance, gather feedback, and refine offerings to maximize impact and scalability.
• Provide training and enablement support to sales and account teams to enhance their ability to articulate solution value.
• Thought Leadership:
• Represent the AVS organization at industry events, conferences, and forums to showcase expertise and build brand credibility.
• Publish whitepapers, case studies, and blogs to highlight successful vertical solutions and insights.
• Stay ahead of industry trends, competitive movements, and regulatory changes to anticipate future needs.

Benefits

• Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.
• We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings.
• We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees