Analyst, Solutions Management

Visa • San Francisco, CA

5d • Hybrid

About The Position

The Analyst, Solutions Management will work within the North America Product Strategy & Network Readiness function to execute the end-to-end cross-border service quality and readiness strategy for money movement corridors. This role ensures Visa Direct delivers predictable, resilient, and transparent performance, enabling clients to consistently experience reliability and trust at scale. The analyst will work directly with the leader to consolidate fragmented responsibilities across product, network, readiness, operations, and partner teams into a unified function that accelerates corridor commercialization, improves client confidence, and directly contributes to NAVD’s growth and retention goals.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Nice To Haves

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Responsibilities

• Serve as the central intake and accountability point for all QoS initiatives.
• Maintain standards, and governance, including service definitions, measurement methodologies, and corridor performance criteria.
• Execute assessments to ensure product and network viability, technical readiness, and compliance with latency, uptime, and resiliency expectations.
• Drive the strategy in partnership with cross functional teams like Global Product, Network, and Architecture teams.
• Contribute and maintain roadmaps/backlogs related to initiatives related to improved routing, redundancy, error-handling, and performance optimization.
• Publish and maintain corridor scorecards with clear latency, success rate, and error rate KPIs.
• Operationalize alerting and monitoring frameworks across the region.
• Ensure consistent SLA adherence and work with internal operations teams to resolve issues impacting real-time performance.
• Create reporting that enables monitoring, proactive identification of risks, bottlenecks, and remediation pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees