Retail Operations Representative

Bank of New Hampshire • Gilford, NH

13d • Onsite

About The Position

The Retail Operations Representative plays a key role in supporting the bank’s operational efficiency and ensuring accurate processing of customer transactions. This position is responsible for a variety of back-office deposit-related tasks, including processing stop payments, deposit returns, IRA/HSA servicing, account maintenance, research requests, and providing internal support to branches and departments.

Requirements

• At least 3 years’ banking experience.
• Strong working knowledge of Microsoft 365 applications (Excel, Word, Outlook, Teams)
• Advanced Excel skills with experience in reporting and data analysis
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Excellent organizational, analytical, and communication skills.
• Commitment to delivering exceptional internal service and working collaboratively with colleagues.

Nice To Haves

• Experience working with Fiserv core systems is preferred.
• associate degree in business or related field preferred.

Responsibilities

• Process and monitor daily Retail operations functions including overdrafts, returned items, stop payments, and account adjustments.
• Perform routine and complex account maintenance with accuracy and attention to detail.
• Respond to internal inquiries regarding deposit accounts, transactions, and systems.
• Research and resolve issues related to customer accounts in a timely and professional manner.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Assist with documentation, reporting, and quality control reviews as needed.
• Support the team and department with additional tasks and projects as assigned.

Benefits

• excellent benefits
• opportunities for career growth throughout the organization
• competitive pay
• benefits on day one of employment
• 401(k)- 50% company match up to 6%
• generous paid time off that includes paid time off to give back to the communities in which we live and work
• tuition assistance through our partnership with UNH CPS
• internal training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees