Retail Operations Internship

Cleveland Guardians•Cleveland, OH

14d•$14 - $14•Onsite

About The Position

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field. PRIMARY PURPOSE: Seasonal Part-Time internship to assist and learn the daily operations of the Merchandise Department of the Cleveland Guardians. This internship will offer a variety of opportunities outside of Game Day Retail Responsibilities, including but not limited to: Speaker Series in which various Executives and Manager’s throughout the organization will meet with the group to discuss their professional journey Game Day Shadows / Informational Interviews to get a view into what others throughout the organization do on a day-to-day basis Mock Interview / Resume Workshops with various hiring managers and members of our HR department Cross Training with Distribution Center to experience their side of the retail world Career Development Workshops to receive a well-rounded internship experience and gain useful skills for your career.

Requirements

Previous sales, customer service, and or register experience preferred
Capability to frequently bend, stoop, reach, and lift
Must be at least 18 years old
Demonstrated ability to adhere to all organizational Health & Safety protocols
Available to work a minimum of 55 out of 81 home games (65%) during the months of April through October
Available to work 100% of Jewel Events and Post Season Games
Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
Expected to work throughout the entirety of the baseball season including working around school schedule in Spring/Fall semesters
Work long and irregular hours including nights, weekends, and all holidays during the baseball season
Attend all required trainings and daily briefings, as directed
Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to the organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
Willingness to adhere to all Major League Baseball and Club policies.

Responsibilities

Selling/Fan Satisfaction Deliver outstanding customer service by employing the START and HEART service model, incorporating suggestive selling techniques
Uphold the “Image of Champions” to maximize sales potential and ensure fan satisfaction
Strive towards achieving daily sales targets at both an individual and location level
Maintain a consistently positive attitude in the workplace, aligning with the best interests of the business
Engage in training sessions focused on fan-centric customer service while actively promoting a positive image of the Cleveland Guardians organization
Merchandising Collaborate with the Supervisor to ensure that the location adheres to company visual merchandising standards
Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines.
Communicate merchandise needs and ideas to management and buying team
Operations/Loss Prevention Support the daily maintenance and smooth operation of assigned location
Participate in training sessions to proficiently operate POS systems
Adhere to all loss prevention standards established by the Ballpark Retail management team to safeguard company assets
Promptly report any violations of loss prevention policies to the Retail Ballpark management team
Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location
Actively participates in all communication channels regarding policies, procedures, and other relevant information
Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor
Assume additional responsibilities as directed by Retail Ballpark management team