Retail Operations & Customer Experience Specialist (3+ yrs exp. req.)
About The Position
Our client in luxury retail is looking for a Retail Operations & Customer Experience Specialist to join their team near Manhasset, NY. In this role, you’ll be the primary point of contact for clients and vendors – managing day-to-day administrative operations and client interactions both in person and via phone and email. The ideal candidate has back-office support experience in a retail store environment and enjoys customer interaction. To succeed, you must be organized, personable, and comfortable juggling multiple responsibilities in a fast-paced retail environment. This is a great opportunity to join a dynamic team and contribute to their commitment to excellence in customer service and luxury shopping experience.
Requirements
- 3+ years of back-office support in retail experience required
- Experience with order fulfillment and vendor communications required
- Proficient with MS Office Suite required
Responsibilities
- Greet customers and provide a warm and inviting welcome upon entering the store
- Handle incoming phone calls and direct inquiries to the appropriate team members
- Monitor and manage store’s email, respond promptly to customer inquiries and requests
- Handle customer complaints or concerns, resolve issues in a professional and courteous manner
- Call clients when items are ready for pickup or payment is due
- Enter purchases and parts orders into the system
- Coordinate shipping, pickups, and order fulfillment
- Communicate with vendors and manage order logistics
- Support back-office tasks to keep daily operations running smoothly
Benefits
- Health Insurance
- Paid Federal Holidays
- PTO
- Paid Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
