Retail Operations Coordinator

Sézane•Los Angeles, CA

1d•Onsite

About The Position

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can’t wait to hear from you! We are seeking the talents of a Retail Operations Coordinator (M/F) to contribute to the next chapter of Sézane’s journey. The position is based in our office, in Los Angeles. The Retail Operations Coordinator helps drive smooth day-to-day store operations and contributes to a cohesive, on-brand experience for Sézane customers and internal teams. This role prioritizes inventory accuracy, efficient operational execution, and alignment of processes across Sézane’s retail fleet, working closely with Store Directors and cross-functional teams in inventory, process implementation, and store maintenance. Reporting to the Retail Operations Manager US, the ideal candidate brings a blend of precision and adaptability, comfortable with rolling up their sleeves on tasks ranging from stockroom management to reporting and process implementation.

Requirements

4+ years of experience in corporate retail operations or senior store management, with a strong understanding of retail operational workflows - including inventory management, front-of-house execution, and store support processes
Excellent written and verbal communication skills, with the ability to translate technical or operational information into clear guidance for store teams
Proven ability to work cross-functionally with Store Teams, IT, Logistics, Planning, Finance, and external vendors at an international level
Strong reporting and data analysis skills, with experience building, maintaining, and interpreting operational and inventory reports to inform decision-making
Adaptable and flexible, with the ability to support new store openings, system rollouts, and evolving operational needs
Must be proficient in Google Suite, with an emphasis on Google Sheets
Able to travel to local retail stores as needed
Will be available during off-hours and weekends for maintenance emergencies when the Retail Operations Manager is unavailable

Responsibilities

Serve along the Retail Operations Manager as the primary point of contact for all store maintenance requests, ensuring timely resolution and reliable communication with the store teams
Assist in ensuring all stores meet OSHA, ADA, fire and other local safety and regulatory requirements at all times
Assist in coordinating and scheduling preventive maintenance for all stores (HVAC, plumbing, electrical, fire safety, etc.), including during new store openings and renovations
Respond to urgent repair needs and support store teams with troubleshooting guidance in partnership with the Retail Operations Manager
Ensure all facilities present a clean, safe, and brand-appropriate customer and employee environment
Support daily, weekly, and monthly inventory operations across retail locations including cycle counts and annual store inventories
Partner with HQ logistics and store teams to ensure timely and accurate inventory movements - including inbound shipments and outbound shipments (RTVs)
Assist with inventory-related training materials and store communications
Support inventory processes at new store openings, store closures, and special projects as needed
Ensure customer-facing processes are consistent, efficient, and aligned with brand standards- including assisting with creating SOPs that will scale as we grow and project management
Act as a point of contact for POS-related issues, escalations, and troubleshooting
Assist with onboarding and training store teams on POS enhancements and new workflows
Monitor inventory of store devices including iPads, scanners, printers, routers, and charging stations and facilitate in replacement of old or damaged devices