Retail Operations Coordinator

Vera Bradley•Roanoke, IN

About The Position

In partnership with Retail Operations team, assist with communicating related news and information, and other sales focused messaging to field teams. Coordinate and execute sales and event initiatives for both Full-Line and Factory channels. Provide reporting, maintenance, training and continuous improvement on Sharepoint and Task Manager site to drive sales and operational effectiveness. ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinate and gatekeep documents and communications via Vera Bradley SharePoint and Task Manager sites. Ensure general upkeep and maintenance of respective sites. Gather, compile and communicate all relevant information for field sales teams including rewards and recognition, top 5 initiatives, sales updates, promotions, and contests Receive, research, and respond to questions and requests from the field to include but not limited to clarification about contests, store events, operational processes, objectives, and goals Create and manage store contests and recognition programs, aligning initiatives with business goals and driving engagement at the store level. Maintain, update, and distribute store-relevant SOPs and process documentation, ensuring clarity and consistency across all stores. Maintain a strong understanding of store operations, policies, and systems to provide accurate guidance and consistent support. Collaborate with Retail Operations Team and other functional areas to develop and communicate new operational processes, tools, and procedures to assist the field in delivering on their goals and objectives Communicate sale key dates to ensure stores meet deadlines for internal and external planning (ex; launch support, event execution and all other sales support needs) Provide support with special projects as needed including new store openings, store events and channel meetings Assist in planning and coordinating Annual Outlet Sale Prepare and distribute department mailings, maintain relevant files and programs Handle a diverse workload with shifting priorities, adapting quickly to new projects, requests, and business needs.

Requirements

High School Graduate.
1+ years project coordination experience
2+ years Sales and/or retail experience preferred
Occasional Travel
Proficient at utilizing Microsoft Office software
Detail oriented with the ability to manage multiple tasks simultaneously
Excellent organization and follow through skills
Excellent interpersonal, written and verbal communication skills
Ability to problem solve using innovative and creative solutions
Strong Presentation skills
Strong desire and ability to serve customers
Strong project management and organizational skills
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced office environment
Strong team player
Provide a high level of service while simultaneously managing multiple projects and tasks for a variety of situations

Nice To Haves

Bachelor’s Degree in Business or other related field preferred
Experience with POS and Task Manager systems preferred
Prior store management experience a plus

Responsibilities

Coordinate and gatekeep documents and communications via Vera Bradley SharePoint and Task Manager sites.
Ensure general upkeep and maintenance of respective sites.
Gather, compile and communicate all relevant information for field sales teams including rewards and recognition, top 5 initiatives, sales updates, promotions, and contests
Receive, research, and respond to questions and requests from the field to include but not limited to clarification about contests, store events, operational processes, objectives, and goals
Create and manage store contests and recognition programs, aligning initiatives with business goals and driving engagement at the store level.
Maintain, update, and distribute store-relevant SOPs and process documentation, ensuring clarity and consistency across all stores.
Maintain a strong understanding of store operations, policies, and systems to provide accurate guidance and consistent support.
Collaborate with Retail Operations Team and other functional areas to develop and communicate new operational processes, tools, and procedures to assist the field in delivering on their goals and objectives
Communicate sale key dates to ensure stores meet deadlines for internal and external planning (ex; launch support, event execution and all other sales support needs)
Provide support with special projects as needed including new store openings, store events and channel meetings
Assist in planning and coordinating Annual Outlet Sale
Prepare and distribute department mailings, maintain relevant files and programs
Handle a diverse workload with shifting priorities, adapting quickly to new projects, requests, and business needs.

Benefits

Health Benefits VRA offers a variety of medical, dental and vision programs to meet your family’s health care needs.
Medical plan options including both a HDHP/HSA plan and a PPO plan
Dental
Vision
Flexible spending accounts
Survivor Benefits Life insurance provides peace of mind for your family should the unexpected happen.
Employer provided 2X your salary in life insurance
Accidental Death and Disability insurance
Voluntary life insurance for you, your spouse and your children
Income Protection If you are unable to work due to illness or injury VRA provides several programs to protect your income at no cost to you.
Short-term disability
Long-term disability
Paid family medical leave
Retirement Plan The VRA 401k plan helps you accumulate savings for retirement
401k with generous company match, immediate vesting (age and service requirement)
Strong line up of professionally managed funds
Safe-harbor plan design
Paid Time Off Enjoy generous time off programs.
Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more
9 paid holidays a year
Paid bereavement leave
Give Back Opportunities VRA offers the opportunity to serve your community.
Voluntary Time Off
Holistic Wellness Access to a variety of financial, physical, and mental wellness experts
Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services
Opportunities for leadership development, skill development and career advancement
Product Discount Generous employee discount on Vera Bradley products
Ancillary Benefits and Programs Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac