Retail Operations Continuous Improvement Manager

Johnson Health Tech Retail Inc•New Castle, DE

About The Position

Under the direction of the General Manager of Operations, this position applies interpersonal skills and expert level knowledge of continuous improvement to manage projects, improve business processes, increase customer satisfaction, and ultimately elevate business results. Duties include working on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors. The Retail Operations Continuous Improvement Manager will be required to exercise significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives. The position will lead and/or provide expertise to multi-function teams throughout the organization while effectively communicating project status back to the executive leadership team. Johnson Health Tech Retail, Inc has over 100 retail stores and 7 distribution centers with executive leadership located throughout the country. This position will work at one of the distribution centers (DE, MN or CA) and will travel regularly to collaborate with other members of the organization in addition to working through site-related projects and implementing nation-wide standard operating procedures.

Requirements

Bachelor’s degree in business management or other relevant field with experience required
Minimum of 5 years of experience with proven record of continuous improvement, resulting in improved business results
Strong leadership skills with a proven background of influencing others and leading change
Excellent decision making and analytical skills
Proven experience with setting, pursuing, and achieving aggressive goals
Prior operations/distribution management experience
Proficient with Microsoft Office Suite
Strong background with current technologies including SAP
Domestic travel will be required regularly; therefore, a valid driver’s license will be required. Position will be subjected to pre-employment and annual motor vehicle record (MVR) checks. Must be able to successfully pass MVR checks to drive on behalf of the company. Must be able to successfully pass MVR checks to drive on behalf of the company.
International travel may be required occasionally so a valid passport is required

Nice To Haves

Lean training and certification preferred

Responsibilities

Works with Johnson Health Tech Executive team on determining projects and results needed
Develop a Continuous Improvement philosophy throughout the organization
Act as a proactive, strategic resource to lead and successfully execute multiple improvement projects per year
Ensure proper controls are in place to monitor and maintain results and continuous improvements
Mentor other staff as required
Assist in selecting projects to address key opportunities
Access data management systems and portray data in acceptable format for analysis
Complete specific analysis to determine root cause and optimum solutions
Facilitate problem solving teams in an intensive environment through utilization of Continuous Improvement Methodology
Will routinely visit the JFW Warehouse locations throughout the country to identify areas of opportunity with inventory storage and accuracy
Provide a broad range of support to the General Manager of Operations with the ability to maintain confidentiality
Close collaboration with the Environmental Health & Safety Manager to ensure safety within our facilities and identifying areas of opportunity
Other projects as needed.