Retail Manager - Maryland

Live! Casino and Hotel Maryland • Hanover, MD

1d • $58,500 - $71,250

About The Position

Why We Need Your Talents: The Retail Manager has complete responsibility for the operations of the property’s Gift Shop.

Requirements

• Excellent service, communication and organizational skills
• Effective prioritization skills
• Objective analytical skills
• Reliable ownership and follow through skills
• Ability to interpret call center statistics
• Ability to handle sensitive information in a confidential manner
• Ability to model the way
• Ability to provide a luxury experience while engaging in every conversation with Team Members and guests
• Ability to communicate effectively in one-on-one, small group and large group situations
• Ability to read, write and communicate verbally in English
• A high school diploma or GED equivalent.
• Three (3) – Four (4) years’ related experience and/or training, or an equivalent combination of education and experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
• Ability to stand and ability to sit for long periods of time.
• Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
• Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

Responsibilities

• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfills all legal health and safety guidelines
• Responsible for implementing processes, procedures, and sequences of service relevant to the operation and development of the Gift Shop
• Ensures effective support, coaching, evaluation and mentorship of the Gift Shop Team Members
• Responsible for leading and mentoring Team Members
• Responsible for the development of department initiatives, response to service related concerns, and Team Member relations
• Maintains awareness of departmental KPIs; ensures that one-on-one conversations and individual Team Member KPI reviews take place on an uninterrupted manner
• Strategizes on the enhancement of departmental outcomes
• Facilitates the flow of information throughout the department
• Recommends enhancements to current processes, policies, procedures, and sequences of service
• Oversees training facilitation and coaching of direct reports in understanding their duties and provides clear expectations
• Ensures scheduling practices remain in alignment with business trends and financial objectives
• Ensures Team Members’ records, requests for time off, disciplinary actions, and special accommodations
• Other duties as assigned.

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees