Retail Manager - Oak Creek (In-Store)

Tri City National Bank•Oak Creek, WI

1d•$27 - $38•Onsite

About The Position

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth. As a Retail Manager, you will lead a team to create positive customer experiences by understanding their financial needs and recommending the right products. You’ll coach, inspire, and grow your team while driving branch profitability and customer growth. Compensation: $27.00 - $38.00 per hour depending on experience.

Requirements

High school diploma or equivalent.
2+ years of supervisory experience in a bank setting.
Strong customer service, communication, and problem-solving skills.
Ability to handle high-stress situations and make quick decisions.
Knowledge of banking policies and procedures.
Ethical team player with attention to detail.
Willingness to travel and attend required meetings.

Responsibilities

Build strong customer relationships and promote banking products to meet financial needs
Train your team on topics such as bank products, services, and procedures.
Manage all cash operations (vault, ATM, teller variations).
Provide exceptional customer service by handling inquiries and resolving issues.
Coach and develop employees, provide feedback, and conduct performance reviews.
Maintain a polished and professional demeanor in both appearance and communication.
Ensure branch security, compliance, and audit readiness.
Make decisions on policy exceptions while managing risk for the bank.