Retail Manager - NYC

Penny Linn•New York, NY

About The Position

You'll be able to contribute, develop, and learn from a growing needlepoint lifestyle brand. We pride ourselves in high-touch customer service and look forward to bringing on members to our team. These role will be pivotal as we continue round out the Penny Linn corporate team. We are a rapidly growing small business. The work you produce and the relationships you form will directly impact the company's success. We’re looking for someone who gets excited about the opportunity to join a close-knit team and take this business to the next level! We value creative minds with an entrepreneurial spirit capable of weaving compelling transversal narratives. You should be agile enough to juggle multiple priorities in a fast-paced environment. The kind of team member we are looking for: Has drive, tenacity, enthusiasm, and a stellar work ethic. Someone passionate, kind, uplifting, and encouraging to new and existing needlepointers finding Penny Linn for the first or 10th time. Excellent communication and interpersonal skills. Strong copywriting and grammar skills. Ability to manage multiple projects and deadlines with attention to detail. Collaborative attitude with the ability to work closely with other departments. Friendly, energetic, self-starter

Requirements

Strong customer service/communication skills
Attention to detail
Friendly and energetic
Good organization skills
Self-starter
Experienced Needlepointer
Able to comfortably lift 20+ lbs. boxes
Customer Service/Retail Management 3 year (Preferred)
Needlepointer (Required)

Responsibilities

Oversee all day-to-day retail store operations, ensuring alignment with Penny Linn brand standards, culture and customer experience
Directly manage, coach and develop the associate and assistant manager team, including performance feedback, goal setting and corrective action when necessary
Own store-level sales performance by analyzing KPIs and implementing action plans to meet or exceed goals
Create and manage associate schedules, payroll oversight and labor planning to meet business needs while controlling costs
Maintain full accountability for inventory accuracy, loss prevention, receiving, transfer and cycle counts
Partner with leadership on seasonal buying needs, product assortment feedback, and demand forecasting specific to the NYC location
Ensure visual merchandising standards are executed consistently and evolve layouts to drive sales and storytelling
Lead hiring, onboarding and retention strategies to build a strong, knowledgeable and engaged retail team
Serve as the primary point of contact between store staff and senior management, communicating updates, initiatives and feedback both ways
Plan, execute and evaluate in-store events and community programming, tracking results and optimizing for engagement and sales
Ensure all store policies, procedures and safety standards are followed and maintained at all times
Oversee cash handling procedures, POS operations and daily/weekly reporting accuracy
Drive exceptional custom relationships, including handling escalated customer concerns with professionalism and care
Contribute to the ongoing development and refinement of SOPs, training materials and best practices fr the retail channel