Retail Manager, LMC Gift Store

Loggerhead Marinelife Center•Juno Beach, FL

1d•Onsite

About The Position

The Retail Manager will be responsible for ensuring overall sales goals are met. Also, the Retail Manager will lead a team towards profitability, first-class customer service, and the Gift Stores operations with the support of the Director of Retail Operations. He/She provides leadership and guidance to the Gift Store staff with an effort to: Create an environment focused on customer satisfaction Achieve maximum productivity, and profitability Responsibilities are performed with considerable independence and reviewed periodically.

Requirements

College Degree in Business or related field is preferred
3+ years in retail management
Proven track record in achieving sales results
Strong communication skills, both verbal and written
Superior customer service skills
Ability to work in a fast-paced, changing environment
Knowledge in staffing, coaching, counseling, training, and development of employees
Proficiency in Microsoft Office is required as well as the ability to multi-task and work independently in an extremely fast paced environment
Strong analytical, prioritizing, interpersonal, problem solving and planning skills
Proficiency in POS Systems and inventory management
A collaborative point-of-view (in-store and across campus)

Responsibilities

Oversee loss prevention systems of the and provide the highest level of security and awareness in the stores
Recruit, interview, select and train gift store personnel to develop a successful sales team
Recognize performance issues in a timely manner and partner with Director of Retail Operations to develop plans for resolution
Provide exemplary customer service welcoming customers as guests
Respond to customer inquiries and complaints in a professional and timely manner
Ensure respect for customers and provide them with a positive shopping experience
Keep back room clean, efficient and organized always
Stay in compliance of all applicable laws, operating and safety procedures and controls and provide support documentation as necessary
Prepare weekly staff schedules to ensure proper floor coverage, in relation to events, promotions, and holidays. Anticipate and plan for long term staffing needs trending seasonally
Responsible for scheduling/maintaining store maintenance and cleaning
Prepare nightly bank deposits
Consistently monitor team members, sales activities, and productivity. Acknowledge and communicate performance to associates
Plan and communicate daily with staff regarding vital topics, metrics, and quotas.
Meet and exceed all store sales quota and service metrics
Under the guidance of Director of Retail Operations, execute the process for pop up store
Be a constant sales floor presence to ensure excellent customer experience and maximum sales, switching/coaching sales team members if necessary
Maintain standards of Dress Code, Personal Hygiene, and Performance
Supervise and coordinate the work of assigned staff to be knowledgeable in areas of product, merchandising, customer service and sales goals/objectives
In collaboration with the Warehouse Manager, guarantee pick tickets are entered and the process of receiving the merchandise is executed in a timely manner.
In collaboration with Merchandise Associate, guarantee merchandise is displayed timely and visually appealing.