Retail Manager Mackinac Market

Grand Hotel•Mackinac Island, MI

1d•Onsite

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This is a seasonal position from April thru October 2026. Housing provided. We are seeking an experienced and motivated Retail Store Manager to oversee daily store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate is a strong leader with a passion for retail, team development, and operational excellence.

Requirements

Previous cash handling experience.
2-3 years of prior retail/hotel experience.
Sufficient grade math skills required.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.

Nice To Haves

Proficient computer skills, with knowledge of Micros and Excel preferred.

Responsibilities

Manage and supervise store operations, including opening and closing procedures
Lead, train, and motivate a team of retail team members to achieve sales targets
Monitor sales performance and implement strategies to increase revenue
Ensure high levels of customer satisfaction through excellent service
Maintain store appearance, merchandising standards, and inventory accuracy
Handle customer concerns and resolve issues professionally
Oversee scheduling, payroll, and staff performance evaluations
Ensure compliance with company policies and procedures