Retail Manager - Starbucks

Compass Group•Indianapolis, IN

8d•$62,500 - $67,500

About The Position

Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!Job Summary The Retail Manager supports the General Manager or Director in the overall success of Starbucks operations at Butler University. This role ensures compliance with client culture and guidelines, health department regulations, and company standards and policies. The Retail Manager leads, trains, and develops the team to achieve operational goals while delivering an exceptional customer experience. Success in this role requires strong communication skills, adaptability, strategic decision-making, and the ability to effectively manage multiple priorities in a fast-paced retail environment.

Requirements

Minimum of 2 years of retail management experience
Experience in food service environments such as restaurants, corporate dining, education, healthcare, or similar operations
Strong customer service background with proven communication and conflict management skills
Ability to multitask, adapt to changing priorities, and make sound strategic decisions
Experience with cash handling and retail operations
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and internet based systems

Nice To Haves

Retail marketing experience preferred
Associate degree preferred

Responsibilities

Oversee day to day Starbucks retail operations at Butler University and ensure consistent service execution
Lead, train, motivate, and develop team members to deliver high quality customer service
Manage scheduling, cash controls, payroll records, and frontline hiring while maintaining a flexible schedule
Plan and supervise special events and functions
Communicate effectively with leadership, team members, and clients to support operational success
Make strategic decisions to drive efficiency, service quality, and guest satisfaction
Handle conflict management and resolve customer or employee concerns professionally
Complete required daily, weekly, and monthly reporting
Perform additional duties as assigned