Retail Manager III

First Interstate BancSystem•Great Falls, MT

About The Position

The Retail Manager III is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives, typically in a branch with assets greater than $125M. This position develops and maintains client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. This is a producing position.

Requirements

Attention to detail, including verbal and written instructions.
Maintains confidentiality.
Effective use of tact and diplomacy as it relates to clients and co-workers.
Working knowledge and use of personal computers and software programs.
Demonstrated sales skills.
Ability to coach, mentor, or train others and teach coursework as a subject-matter expert.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High School Diploma or general education degree (GED) required
4-6 years experience in the banking industry to include supervisor or management experience required
Valid Driver’s License required
Registered Mortgage Loan Officer per the SAFE Act required

Nice To Haves

Associate's Degree preferred
Consumer and Small Business lending origination experience preferred
Notary Certification preferred

Responsibilities

Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
Manages the effective use of customer relationship management software including First 15, recording appropriate activities, incidents, referrals, and marketing.
Ensures operational efficiency, compliance, and quality standards are met.
Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission, and values.
Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.
Manages and fosters growth in the top 25 customer relationships of the branch.
Manages a branch, or multiple, in a market.
Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborates with the Retail Hub Manager and/or Bank President.
Coaches and mentors all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending and opening deposit accounts.; includes effective use of the dashboard to monitor and measure performance.