Retail Licensed General Manager

Visionworks•Charlotte, NC

2d•Onsite

About The Position

A Visionworks Licensed General Manager (GM) is a leader of others and a leader of the business. This role requires a smart, business-savvy self-starter who understands profitability and the driving factors of success. The General Manager will manage a service-driven team to ensure a simple, human, and bold patient and customer journey from doctor appointment to eyewear pickup. The company is looking for charismatic individuals who are passionate about helping customers look great and see great, bringing the “care” back to the vision care industry.

Requirements

HS Diploma or GED required
Three (3) or more years of related experience required
Licensed GMs must have a current State Opticians License

Nice To Haves

Bachelor’s degree preferred
Optical management experience preferred

Responsibilities

Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Remove obstacles and find resolution in the patient/customer experience when needed
Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals