Retail Learning & Development Manager

Sunflower Bank, N.A.•Dallas, TX

About The Position

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com . Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Retail Learning and Development Manager at our Dallas, TX location. Description: This position performs specialized work in the Retail Learning and Development area. This position is responsible for managing the Retail Learning and Development team to effectively develop, coordinate and present training programs for all employees. This position will lead a team of trainers and develop training for a wide array of areas for the Company. Qualified candidates should have excellent verbal and written communication skills, prior supervisory experience, be willing to travel, work flexible hours and have prior banking experience.

Requirements

Bachelor’s Degree in education, adult learning, business or related field.
Minimum 5 years’ experience in training/adult learning including experience in developing management/supervisory and leadership programs.
Minimum 3 years’ experience in a leadership role that required decision-making, problem-solving, influencing others and facilitation skills.
Proven supervisory, managerial and performance management skills (experience supervising at the mid-management level).
Knowledge of curriculum development and instructional design skills.
High proficiency in MS Office, Storyline and project management software.
Excellent verbal and written communication skills
Prior supervisory experience
Be willing to travel
Work flexible hours
Prior banking experience

Responsibilities

Assess supervisor and management training needs
Develop and/or research and select raining materials appropriate for identified needs
Provide and train legendary customer service for all levels of the organization
Develop, maintain and monitor training solutions for all managers and supervisors throughout the bank
Identify cost-effective training and skill-development initiatives to meet training needs to include internal and external vendor-based solutions
Conduct training classes for Front-line, Supervisory and Management staff
Manage all vendor relationships related to Learning and Development
Responsible for Learning and Development budget
Responsible for creating clear, detailed procedures and work instructions that align with company standards
Responsible for administration of learning management system (e-learning)
Work with subject matter experts, managers and other lines of business to capture accurate process details and provide training for changes and updates
Effective development and presentation of training and development programs for all employees
Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance
Responsible for preparation, presentation and maintenance of training programs
Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.
Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines.
Understand and participate in the Bank’s Community Reinvestment Act program.
Perform other duties as assigned.