Adventureland Park - Retail Lead

Herschend • Altoona, PA

1d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Retail Lead is responsible for managing operations of one or more Retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed. We are currently looking for a: Adventureland Park - Retail Lead

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Nice To Haves

• 1+ years of previous Retail, point of sale, and/or supervisor experience is desired.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Assist with the daily supervision of the Retail and Rentals team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all Retail and Rental positions and backfill these positions when needed
• Assist with onboarding and training hosts on how to safely and successfully perform their jobs
• Ensure that all required meals and other breaks are given in accordance with Iowa Law
• Assist with team scheduling and timekeeping activities
• Welcome and greet all g uests as they enter Retail locations
• Perform o pening and closing procedures of assigned unit(s) including daily cleanup.
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to Retail Manager before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise and Retail supplies are well stocked and organized
• Maximize unit visual merchandising standards
• Maintains cleanliness of store areas including exteriors.
• Manages inventory, focusing on stock par levels, shrink and waste controls
• Oversees ancillary duties related to lockers, speedy pass and water park rentals.
• Be on alert for possible theft
• Reports maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees