Adventureland Park - Senior Rides Supervisor

Herschend•Altoona, PA

2d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Ride Operations Senior Supervisor will assist in the supervision of the Rides Hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the department, which provides a positive guest experience. We are currently looking for a: Adventureland Park - Senior Rides Supervisor Roles & Responsibilities:

Requirements

Must be at least 18 years of age to comply wit h Iowa C h ild Labor Laws
Ability to work flexible sc h edule, including evenings, weekends, and h olidays, open to close
Must h ave reliable tr ansportation to and from your sc h eduled s h ift
Must possess a valid driver’s license and a good driving record
Ability to comply wit h all uniform policies
Must possess exceptional customer service skills, wit h an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess a safety-oriented mindset and be fully committed to enforcing all DOS H , IROC, and all ot h er regulations, policies, and procedures
Ability to inspire, motivate, and successfully lead a large number of Host s
Must be able to speak wit h guests directly w h en ot h er operations leaders h ip is not available
Ability to h andle h ig h -pressure situations, meet t h e demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess s tr ong written and verbal communication skills
Ability to follow direction, multi-task, and work as part of a fast-paced team
Ability to stand, walk, and remain on feet for majority of t h e workday
Ability to remain sedentary for periods of time, w h ile using a computer
Ability to frequently stoop, twist, kneel, bend, squat, or reac h above s h oulders
Ability to carry, pus h , pull, lift, and h old objects weig h ing 30 pounds or more
Ability to climb or descend stairs for some of t h e rides and at tr actions

Nice To Haves

2+ years of previous supervisory experience preferred
Ability to read, write, and speak fluent Englis h ; Spanis h or ot h er bilingual language skills are a plus.

Responsibilities

Supervise t h e daily operations of t h e park operations team and any ot h er assigned departments
Lead by example, attitude, and as a representation of Adventureland ’s core values
Inspire ride operators by creating a positive and energetic atmosp h ere w h ere safety and guest satisfaction are top priorities
Act as an approachable mentor and coach to all assigned Host s
Ensure compliance wit h company and indus tr y best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing t h e essential duties of all assigned park operations positions and backfill t h ese positions w h en needed
Participate in all aspects of supervision of assigned host s, including hiring, orientation, training, performance coaching, and discipline.
Ensure t h at all required meal and ot h er breaks are being given in accordance wit h Iowa law
Assist with team scheduling and timekeeping activities along with daily position assignments
Maintain a compre h ensive knowledge of park at tr actions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment w h en necessary.
Listen to guest feedback and complaints, communicating t h em to t h e respective department managers.
Provide coverage for Host s' breaks and monitor communication channels for additional assistance.
Provide direct support to Host s by conducting rounds throughout the park to address their needs .
Enforce Park policies, res tr ictions, and recommendations to ensure guest safety.
Remain calm and composed during emergency situations, exuding professionalism w h ile ad h ering to all standard operating procedures.
Maintain constant vigilance to proactively identify potential h azards and informs park leaders h ip of any concerns
Protect guest belongings, h andle lost and found items, and cooperate wit h ot h er departments to en h ance t h e guest experience.
Promptly notify security or park operators of any injuries or emergencies.
Conduct audits of Host s to ensure safe operations and fulfill additional duties as assigned.
All ot h er duties assigned by leaders h ip

Benefits

Flexible sc h edule
Ability to cross- tr ain and learn unique skills across various departments
Free admission to Adventureland Theme Park/Waterpark and select parks on your days off
Invitations to exclusive company-sponsored host events throughout the season

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