Retail Lead

Pyramid Global Hospitality

45d

About The Position

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Be a part of our Retail team as a Retail Lead! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. The Retail Lead is a customer-facing position, assisting resort customers frequenting the retail store. This individual is a shift leader who will be responsible for opening and closing the store’s daily operation. They must keep the store in pristine condition, making sure shelves are stocked and all displays are maintained in presentable fashion. The Retail Lead Attendant will assist the Retail Manager with training the team, providing leadership to increase sales and achieve excellent customer satisfaction.

Requirements

High school diploma: college degree preferred.
Previous retail experience is desirable.
Strong interpersonal skills and excellent customer service attitude
Computer proficiency, including resort PMS and POS systems and Microsoft 365 suite.
Read, write, and speak English fluently.
Strong organizational skills and attention to detail to maintain the store in good condition.

Responsibilities

Assist guests with purchases of merchandise or other questions.
Refunds, exchanges, room charges, employee discounts, gift certificates, promotions, credit card purchases, Pack orders to be shipped.
Maintain work area clean and organized.
Report all unsafe conditions immediately.
Stock, replenish and retrieve merchandise and supplies.
Ensure all merchandise is correctly ticketed and priced.
Complete other duties as assigned by supervisor.
Provide guests with directions.
Assist with retail inventories.
Attend all mandatory meetings.
Close retail stores.
Open retail stores.