Retail Lead

Discovery Land Company•La Quinta, CA

14d•$22 - $26•Onsite

About The Position

The Madison Club is seeking a Retail Lead to join the Retail Department. The primary objective of Retail Lead is to initiate excellent customer service while overseeing day to day shop operations including sales, staff oversight and training, and visual merchandising. This position also serves as a liaison between the Retail Manager by developing a rapport with customers and monitoring sell through to better understand the retail needs and report feedback regularly. In addition to overseeing the daily operation, the Retail Lead will also support the Retail Manager for the implementation of trunk shows and personal shopping to increase revenues.

Requirements

At least one (1) year of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment in a supervisory role.
Ability to sell and create rapport with customers.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

Two (2) to three (3) years of retail experience preferred.
Experience with Point of Sales Systems (Jonas or TEI preferred).
Knowledge of Excel and other Microsoft Office applications.
Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.

Responsibilities

Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
Assist and service members and their guests with all retail purchases, returns and special orders.
Ensure orders are received and merchandised in a timely manner according to on order timelines and any special events or VIPs on property.
Work directly with Retail Manager on guidance for merchandising and rotating displays on a regular basis
Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
Ensure proper procedures are followed for all POS transactions including markdowns and employee discounts.
Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
Incorporate trunk shows and other promotions to expand the retail offering for members and increase revenues.
Support the Retail Manager with monthly physical inventory.
Monitor and manage inventory shrink for retail and swag merchandise.
Monitor best sellers and core stock items regularly and communicate fill in needs to Retail Manager.
Assist Retail Manager and General Manager with any VIP swag orders and any special requests relating to retail.
Establish and enforce policies for employee purchases.
Maintain adequate levels of all retail supplies: packaging, tagging supplies, etc.