Story Land - Retail Lead Host (Workamper)

Herschend•Bartlett, NH

49d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Retail Lead host is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory control, register duties and quality control. Also assists with ancillary revenue activities related to rentals and/or food and beverage, as needed. We are currently looking for a: Story Land - Retail Lead Host (Workamper)

Requirements

No education required
1+ years of previous retail, point of sale, and/or supervisor experience
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Must be at least 16 years of age to comply with NH Child Labor Laws
Must be able to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Must be able to comply with all uniform policies
Must possess exceptional customer service skills and be able to resolve questions, problems, issues, and concerns in a positive and professional manner
Must be able to positively engage with guests to promote sales and customer satisfaction
Previous experience with point of sale (POS) technology and payment card industry (PCI) compliance a plus
Must be able to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to carry, push, pull, lift, and hold objects weighing 25 pounds or more

Nice To Haves

Spanish or other bilingual language skills are a plus.
Previous experience with point of sale (POS) technology and payment card industry (PCI) compliance a plus

Responsibilities

Assist with the daily supervision of the Retail and/or Rentals team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land’s core values
Act as an approachable mentor and coach to all assigned hosts
Become knowledgeable of performing the essential duties of all retail and rental positions while filling these physical positions
Assist with onboarding and training hosts on how to safely and successfully perform their jobs
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Ensure daily sign-in sheets are completed and submitted each day
Assist with team scheduling and timekeeping activities
Welcome and greet all guests as they enter retail locations
Perform opening and closing procedures of assigned unit(s) including daily cleanup.
Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
Proactively communicate inventory needs to Retail Manager before items are sold out
Collaborate with Retail Manager to merchandise stores and improve product sales
Ensure employees are adhering to departmental and company policies (preventing theft of merchandise, etc.)
Monitor point of sale activities to ensure continuous accuracy and compliance with POS procedures.
Ensure merchandise and retail supplies are well-stocked and organized
Maximize visual merchandising standards.
Maintain cleanliness of store areas, including exteriors.
Manage inventory, focusing on stock par levels, shrink and waste controls.
Follow appropriate food and beverage guidelines related to candy shop operations, when required.
Be on alert for possible theft
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties assigned by leadership