i. Retail Lead Associate

Goodwill Southern California • Van Nuys, CA

18h

About The Position

Build Your Retail Career With Purpose. Goodwill Southern California is seeking a Retail Lead Associate to support day-to-day store operations while developing the skills needed to advance into a future Manager-on-Duty (MOD) role. This position plays an essential part in creating exceptional guest experiences, driving store performance, and supporting a positive team culture rooted in our Mission and RISE Values. What You’ll Do: Support store operations under the direction and training of the Site Manager. Perform limited Manager-on-Duty (MOD) tasks, including break coverage and POS oversight. Provide excellent service to every customer, donor, and Ambassador while modeling Goodwill’s RISE Values. Assist with coaching, training, and guiding Ambassadors to meet daily operational goals. Perform accurate POS transactions and cash-handling procedures. Receive and record donations using required technology. Sort, clean, process, and price donated goods following company standards. Merchandise the sales floor to meet company guidelines and SOPs. Support backroom operations, Truck Swap activities, and janitorial tasks as needed. Work flexible shifts, including evenings, weekends, holidays, and support nearby locations when required. What You Bring:

Requirements

• Ability to read, speak, and write Basic English.
• Ability to operate a cash register, computer, and other required store technology.
• Ability to work well within a diverse team.
• Some retail or customer service experience helpful.
• Bilingual (Spanish/English) preferred.
• Strong communication skills and a desire to develop leadership capabilities.

Nice To Haves

• Bilingual (Spanish/English) preferred.
• Some retail or customer service experience helpful.

Responsibilities

• Support store operations under the direction and training of the Site Manager.
• Perform limited Manager-on-Duty (MOD) tasks, including break coverage and POS oversight.
• Provide excellent service to every customer, donor, and Ambassador while modeling Goodwill’s RISE Values.
• Assist with coaching, training, and guiding Ambassadors to meet daily operational goals.
• Perform accurate POS transactions and cash-handling procedures.
• Receive and record donations using required technology.
• Sort, clean, process, and price donated goods following company standards.
• Merchandise the sales floor to meet company guidelines and SOPs.
• Support backroom operations, Truck Swap activities, and janitorial tasks as needed.
• Work flexible shifts, including evenings, weekends, holidays, and support nearby locations when required.

Benefits

• Grow into a management-ready role with hands-on training and coaching.
• Be part of a mission-driven organization transforming lives through the power of work.
• Work in a supportive, inclusive environment focused on Respect, Integrity, Service, and Excellence.
• Start your retail leadership journey with an organization that makes a real impact every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed