i. Retail Lead Associate

Goodwill Southern California • Los Angeles, CA

1d

About The Position

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Goodwill Southern California is seeking a Retail Lead Associate to support day-to-day store operations while developing the skills needed to advance into a future Manager-on-Duty (MOD) role. This position plays an essential part in creating exceptional guest experiences, driving store performance, and supporting a positive team culture rooted in our Mission and RISE Values.

Requirements

• Ability to read, speak, and write Basic English.
• Ability to operate a cash register, computer, and other required store technology.
• Ability to work well within a diverse team.
• Some retail or customer service experience helpful.
• Bilingual (Spanish/English) preferred.
• Strong communication skills and a desire to develop leadership capabilities.

Responsibilities

• Support store operations under the direction and training of the Site Manager.
• Perform limited Manager-on-Duty (MOD) tasks, including break coverage and POS oversight.
• Provide excellent service to every customer, donor, and Ambassador while modeling Goodwill’s RISE Values.
• Assist with coaching, training, and guiding Ambassadors to meet daily operational goals.
• Perform accurate POS transactions and cash-handling procedures.
• Receive and record donations using required technology.
• Sort, clean, process, and price donated goods following company standards.
• Merchandise the sales floor to meet company guidelines and SOPs.
• Support backroom operations, Truck Swap activities, and janitorial tasks as needed.
• Work flexible shifts, including evenings, weekends, holidays, and support nearby locations when required.

Benefits

• Grow into a management-ready role with hands-on training and coaching.
• Be part of a mission-driven organization transforming lives through the power of work.
• Work in a supportive, inclusive environment focused on Respect, Integrity, Service, and Excellence.
• Start your retail leadership journey with an organization that makes a real impact every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed