Retail Key Carrier Coordinator

The TJX Companies, Inc. • Jasper, IN

1d • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. This role models exceptional customer service, creates a positive internal and external customer experience, and promotes a culture of honesty and integrity while maintaining confidentiality. The Key Carrier acts as Manager on Duty, adhering to company policy and procedure, and ensures the store team performs tasks and activities in accordance with the store plan, prioritizing as needed. They address immediate customer service issues, provide appropriate coaching to Associates, and exercise discretion regarding customer service policies to satisfy customers. The role also involves ensuring accurate Associate coverage in service areas for a positive customer experience, ensuring Associates adhere to all operational procedures, and executing opening/closing procedures according to company guidelines. Key Carriers communicate accurately and effectively with management and Associates, provide progress updates, and offer feedback, recognition, and coaching to Associates. They partner with Management on Associate training needs, ensure adherence to labor laws, policies, and procedures, promote credit and loyalty programs, support shrink reduction goals, and promote safety awareness.

Requirements

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail experience
• 6 months leadership experience

Responsibilities

• Role models exceptional customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those who meet service or hours requirements)
• Medical insurance (for those who meet service or hours requirements)
• Dental insurance (for those who meet service or hours requirements)
• Vision insurance (for those who meet service or hours requirements)
• HSA (for those who meet service or hours requirements)
• Health care FSA (for those who meet service or hours requirements)
• Life insurance (for those who meet service or hours requirements)
• Short/long term disability (for those who meet service or hours requirements)
• Paid parental leave (for those who meet service or hours requirements)
• Paid holidays (for those who meet service or hours requirements)
• Paid vacation (for those who meet service or hours requirements)
• Paid sick leave (for those who meet service or hours requirements)
• Auto/home insurance discounts (for those who meet service or hours requirements)
• Scholarship program (for those who meet service or hours requirements)
• Adoption assistance (for those who meet service or hours requirements)
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees