Retail IT Business Analyst
About The Position
Operational Support • Serve as the primary point of contact for technical and business support of all retail IT systems. • Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions. • Identify and implement process improvements to reduce incident volume and resolution time. • Coordinate and host regular business support meetings to address ongoing issues and enhancements. • Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners. Project Delivery & Continuous Improvement • Support the deployment of retail IT initiatives, upgrades, and store opening projects. • Configure, test, and validate retail solutions prior to store launches or major rollouts. • Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes. Vendor & Stakeholder Management • Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements. • Work closely with vendors to test, install, and validate POS and related system modifications. • Align local POS requests with Global Core Template defined by Group Retail IT team. • Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams. Training & Documentation • Develop and deliver Key User training sessions and support documentation for store teams. • Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
Responsibilities
- Serve as the primary point of contact for technical and business support of all retail IT systems.
- Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
- Identify and implement process improvements to reduce incident volume and resolution time.
- Coordinate and host regular business support meetings to address ongoing issues and enhancements.
- Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners.
- Support the deployment of retail IT initiatives, upgrades, and store opening projects.
- Configure, test, and validate retail solutions prior to store launches or major rollouts.
- Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes.
- Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
- Work closely with vendors to test, install, and validate POS and related system modifications.
- Align local POS requests with Global Core Template defined by Group Retail IT team.
- Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
- Develop and deliver Key User training sessions and support documentation for store teams.
- Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
