Retail Hourly Supervisor

Duluth Trading Company•Pittsburgh, PA

2d•$22 - $25

About The Position

Are you a retail pro with a keen eye for detail and a knack for storytelling through displays? At Duluth Trading Company, we don't just stock shelves—we build experiences. We are looking for a Retail Sales Manager who lives for that perfect floor-set and knows that a well-placed mannequin can be the start of a legendary customer story. Why You’ll Love This Role: In this full-time supervisory position, you won’t just be managing a team; you’ll be the architect of our "Go for WOW!" atmosphere. You’ll merge high-level customer engagement with the art of visual presentation, ensuring our rugged, functional gear looks as good as it performs. Position Details Are you a retail pro with a keen eye for detail and a knack for storytelling through displays? At Duluth Trading Company, we don't just stock shelves—we build experiences. We are looking for a Retail Sales Manager who lives for that perfect floor-set and knows that a well-placed mannequin can be the start of a legendary customer story. Why You’ll Love This Role: In this full-time supervisory position, you won’t just be managing a team; you’ll be the architect of our "Go for WOW!" atmosphere. You’ll merge high-level customer engagement with the art of visual presentation, ensuring our rugged, functional gear looks as good as it performs.

Requirements

High school diploma or equivalent.
Retail experience is preferred but not necessary.
Customer Centric.
Takes pride in a job well done and shows ownership in the store.
Operates with integrity and trust.
Excellent communicator and listener.
Collaborates and functions as part of a team.
Performs other duties as directed.
Authorized to work in the United States withour sponsorship.

Responsibilities

Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
Personally demonstrate a high level of service and engagement and set expectations for the team.
Manage floor coverage to engage the customer and drive the Duluth experience.
Ensure that customer profile information is accurately recorded.
Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
Effectively set up sales and promotions with proper signing and communication.
Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Provide clear and consistent feedback to employees on a regular basis.
Adhere to all company guidelines, policies and programs and sets a positive example.
Understand, execute and train all cash-handling and reporting functions.
Process all register functions and ensure they are followed in the store.
Ensure the store is secured and respond to any alarms as directed.
Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Benefits

Multiple Medical plan options
Dental & Vision plans
Medical and Dependent Care Flexible Spending Accounts
Health Savings Account including company contributions
Company paid Life Insurance and AD&D
Company paid Short-Term Disability
Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance
401(k) Employer Match
Parental Leave
Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
Generous Paid Time Off plan
Daily pay available
40% Employee Discount