Retail & Guest Services Associate (Seasonal, Part Time)

Meow Wolf • Grapevine, TX

7d • $18 • Hybrid

About The Position

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams — greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space. You’ll handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas. Season: February 9, 2026 – approximately 90 days later Schedule: Up to 29 hours per week Rate: $18/hour

Requirements

• High school diploma or equivalent
• Minimum 1–3 years of customer service or retail experience
• 18 years of age or older
• Flexible schedule with ability to work days, evenings, weekends, and holidays
• Strong communication and interpersonal skills
• Comfortable learning and using POS systems and basic computer software
• Ability to remain calm and professional in fast-paced or challenging situations

Nice To Haves

• Experience with Vend POS or Google Drive
• Bilingual or multilingual
• Prior experience in retail, hospitality, museum, or entertainment environments

Responsibilities

• Greet and assist visitors with warmth, enthusiasm, and professionalism.
• Sell admission tickets and retail merchandise using point-of-sale (POS) systems.
• Handle card transactions accurately.
• Share information about Meow Wolf’s exhibits, events, and policies.
• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
• Restock merchandise, conduct inventory counts, and maintain product knowledge.
• Support special events or 21+ functions as needed, following proper safety and access protocols.

Benefits

• Medical Insurance options: PPO & HDHP
• Dental and Vision Insurance
• HSA, HRA, and FSA options
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees