Guest Services Associate (Seasonal, Part Time)

Meow Wolf•Santa Fe, NM

About The Position

The Guest Services Associate works in several capacities at the exhibition. As front desk staff, Guest Services Associates greet visitors and process transactions. As docents, Guest Services Associates ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area. This is a seasonal, part-time position which requires a part time flexible schedule including weekends, evenings, and holidays up to 29 hours a week or less over a 90-day period. Ideal candidates can committee to the full season starting March 2, 2026 (or later) and ending approximately 90 days from start date.

Requirements

A flexible schedule with the ability to work days, nights, weekends, and possibly holidays
Demonstrated excellent customer service skills
Demonstrated excellent communication skills
Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
Experience with point of sale systems and responsibly handling cash
Willingness to participate in training and classes to develop new skills
High School Diploma or Equivalent
Minimum 3 years in customer service position
Must be 18 years of age or older
May be asked to obtain an alcohol handlers permit if working 21+ events

Nice To Haves

Be bilingual or multilingual
Organized and self-motivated with a strong attention to detail.
Excellent time management and organizational skills.
Excellent interpersonal skills.
Adaptable to changing needs and possess the ability to take on new tasks
Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

Responsibilities

Greet visitors and provide exceptional customer service when interacting with guests.
Sell admissions tickets and check in advance purchase tickets
Provide information to visitors about rules, upcoming events, Meow Wolf history and more.
Monitor crowds to help ensure the safety of guests and staff.
Clean areas of the building including but not limited to the lobby and restrooms.
Check that objects in the exhibition are in the correct place and exhibits are functioning properly.
Help ensure the safety of visitors requesting Security when needed
Assist visitors where needed.
Report emergencies to the manager and security when needed.
Respond to injuries and emergencies appropriately.
Record maintenance issues.
Clean the exhibit, bathrooms, lobby, and parking lot.
Assist with crowd control on busy days.
Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.