Retail Golf Club Tech

DICK'S Sporting Goods•Overland Park, KS

2d•Onsite

About The Position

At DICK’S Sporting Goods, the Retail Golf Club Tech plays a critical role in creating confidence and excitement for athletes. The company is committed to an inclusive and diverse workforce. This position involves performing golf club repairs such as re-gripping, re-shafting, and loft and lie adjustments, as well as club fitting and performance modifications using specialized equipment. The tech is responsible for providing product and service recommendations, managing customer service workflow, promoting company programs, and maintaining golf service supply inventory. Additionally, the role includes completing and organizing work orders, providing high-level customer service, upholding merchandise presentation standards, maintaining confidentiality, controlling shrink, adhering to safety policies, and contributing to an inclusive in-store environment.

Nice To Haves

1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience

Responsibilities

Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
Performs club fitting and club performance modifications through use of club fitting equipment.
Provides product and service recommendations according to customer’s needs.
Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
Manages golf service supply inventory by accurately tracking shop usage.
Completes, organizes and stores all customers’ work orders.
Provides a high level of customer service by consistently putting the customer at the center of everything we do.
Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
Maintains confidentiality of all Company information.
Controls shrink by complying with all loss prevention standards and programs.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains and participates in all recovery and cleanliness standards.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned ed by management.