Retail Golf Club Tech
About The Position
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. The Retail Golf Club Tech performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments. This role also involves performing club fitting and club performance modifications through use of club fitting equipment. The tech provides product and service recommendations according to customer’s needs, manages workflow for all customer services, promotes Company programs, manages golf service supply inventory, completes and organizes customer work orders, and provides a high level of customer service within the golf area. They are also responsible for upholding Company standards for merchandise presentation, maintaining recovery and cleanliness standards, adhering to established policies and procedures related to safety, loss prevention and standard operating procedures, maintaining confidentiality of all Company information, and supporting the team across the store.
Requirements
- Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
- Ability to work extended periods of time (up to 4 hours) standing or walking.
- Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
- Eagerness to help customers.
- High brand and execution standards.
- Ability to prioritize.
- Efficient execution of operational processes.
Responsibilities
- Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
- Performs club fitting and club performance modifications through use of club fitting equipment.
- Provides product and service recommendations according to customer’s needs.
- Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
- Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
- Manages golf service supply inventory by accurately tracking shop usage.
- Completes, organizes, and stores all customers’ work orders.
- Provides a high level of customer service within the golf area.
- Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
- Maintains and participates in all recovery and cleanliness standards.
- Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures.
- Maintains confidentiality of all Company information.
- Takes an all-hands-on-deck approach to support the team across the store.
- Performs other tasks as assigned by management.
Benefits
- generous suite of benefits
- complies with all state paid leave requirements
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What This Job Offers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
