Retail General Manager

Aviator Nation•Santa Monica, CA

11d

About The Position

Our RIDE General Manager is one who will create a unique, memorable, and inspirational customer experience; encompassing the Aviator Nation lifestyle and brand image, while executing all studio operations and goals resulting in driving sales, ensuring a profitable studio, and growing our clientele and community. The General Manager will work with their team and instructors to make sure every person feels supported in their roles. The majority of your time will be spent motivating and directing the workforce, making daily staffing decisions, ensuring customer satisfaction, upkeeping studio and front of house presentations, and managing safety and security within RIDE. The General Manager will have an open and direct line of communication with Senior Management to most effectively hold a firm knowledge of brand direction and focus.

Requirements

2+ years working in retail and/or fitness industry
1+ years of managerial experience
Superior customer service and hospitality skills
Outstanding communication skills and be able to work with a wide range of personalities
Exceptional organizational skills with the ability to multitask
Must have open and flexible availability (early mornings, evenings, weekends, and holidays)
Work efficiently during eight (8) to nine (9) hour shifts
Must be able to work in a fast paced environment
Must be able to kneel, bend, reach, climb and stand for long durations of time
Must be able to lift/carry a maximum of 30lbs

Nice To Haves

Previous knowledge of studio check in processes, POS systems, and membership sales preferred

Responsibilities

Be a motivational leader and mentor ready to respond to the needs of your team and our customers
Oversee and manage the day to day operations of RIDE including but not limited to the RIDE Associates, RIDE instructors, and other RIDE employees
Interview, onboard, and supervise all employees
Lead and train team of Assistant Managers and various team Leaders, as well as RIDE Associates
Build and foster relationships in your studio, with your instructors and local community
Ensure staff complies with company policy and any class related policies and guidelines
Complete deposits, business reports, payroll reports, and staff schedules
Manage maintenance issues around the studio and store, including proactive personal handling and/or working with appropriate professionals and companies.
Order all necessary office and studio supplies
Develop and maintain cleaning schedules and checklists to maintain pristine cleanliness around the studios and space
Ensure all bikes and bags are meticulously cleaned and maintained
Ensure all equipment is efficiently working including but not limited to: sound system, lighting, headsets, bikes, and bags
Proactively ensure there are always enough shoes, gloves, mats, and towels for RIDE clients
Efficiently and effectively solve all client issues to develop and maintain lasting relationships with clients
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Be knowledgeable and able to respond to questions about all aspects of Aviator Nation inclusive of fitness classes, retail and coffee/juice bar
Be knowledgeable of all Aviator Nation products and the company background
Maintain an awareness of apparel and accessory trends, in relevance to our store environment
Ensure inventory levels are accurate, conduct inventory counts quarterly or when deemed necessary.
Collaborate and communicate often with Management and staff from the coffee/juice bar team
Continually look at class numbers, total first time riders, and repeat trends to see how to best adapt RIDEs schedule and classes with clients desires that will best benefit the company
Ensure all staff is educated on the promotional offerings and sales process (what we offer, when to offer it, and whom to offer it to)
Develop a strong presence in the surrounding community to consistently create strategic partnerships
Develop a strong culture and community within RIDE that is inviting to new and existing clients
Continuously identify and develop high potential employees
Perform in the moment feedback when necessary, as well as performing individual performance reviews at designated milestones.
Coach your team on time management and prioritization of tasks and initiatives.