Retail General Manager

Goodwill Industries of Central Texas•Cedar Park, TX

About The Position

Retail General Manager – Lead With Purpose Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department. Are you a results-driven retail leader who thrives in a dynamic, mission-focused environment? Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of our many thriving retail locations. This is more than just a store—it's a place where lives change every day. As the RGM, you’ll oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. If you’re passionate about retail, leadership, and making a difference in your community, this role is for you.

Requirements

A motivated, hands-on leader with 3–5 years of retail management experience.
Comfortable managing both sales operations and merchandise production.
Experienced with profit & loss statements, team development, and performance coaching.
Able to lift 35–50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role).
Someone who leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves.
A pro at balancing multiple priorities in a fast-paced retail environment.
Flexible to work weekends, evenings, and holidays based on business needs.

Nice To Haves

High school diploma required; Associate’s degree preferred.
Experience in the thrift/resale industry is a big plus.
Strong communication skills, basic math, and computer proficiency.
Valid driver’s license.

Responsibilities

Lead day-to-day operations of a high-performing retail store, from opening to closing.
Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
Take full ownership of store P&L and make data-driven decisions to meet performance goals.
Handle payroll, attendance, and scheduling using our internal systems.
Serve as the go-to leader for resolving team or customer concerns.
Maintain strong communication across departments and stores to align goals and performance.