Retail General Manager

Bass Pro Shops • Town of Victor, NY

21d • $105,000 - $127,500

About The Position

At Bass Pro Shops, we don’t just sell outdoor gear — we inspire people to connect with nature and each other. As General Manager, you’ll lead from the front, guiding daily store operations while cultivating a culture rooted in customer service, team spirit, and legendary outdoor heritage. You’ll drive results, energize your team, and create customer experiences that embody our reputation as one of the most beloved retailers in the country.

Applicants must possess a valid New York State Pistol Permit at the time of application.

Requirements

• 5+ years of experience in high-volume, big-box retail management. Multi-unit, district or regional leadership experience is a major plus.
• Skilled in reading reports, managing performance metrics, and making data-driven decisions. Solid understanding of sales metrics, financial reports, and performance drivers.
• Exceptional leadership, communication, and analytical skills. Strong decision-making and problem-solving abilities.
• Comfortable using point-of-sale systems, spreadsheets, inventory tools, and Microsoft Office programs.
• Excellent verbal & written communication, with the ability to lead meetings & coach teams
• Ability to lead meetings, engage large teams, and represent the brand professionally.
• Applicants must possess a valid New York State Pistol Permit at the time of application.

Nice To Haves

• Multi-unit, district or regional leadership experience is a major plus.

Responsibilities

• Manage the store leadership team and indirectly, all other department leaders and associates.
• Ensure the store is staffed with friendly, knowledgeable team members by participating in hiring, training, coaching, and development.
• Champion a world-class customer experience that reflects our passion for the outdoors.
• Meet or exceed all sales, payroll, and profit targets while maintaining operational efficiency.
• Monitor store inventory, cash handling, operating accounts, and compliance to ensure integrity across all store systems.
• Bring corporate merchandising, marketing, and promotional strategies to life on the floor.
• Ensure the store environment is organized, well-maintained, and safe for both customers and associates.
• Resolve customer concerns and associate issues efficiently, professionally, and with integrity & care.
• Assist customers in exploring our CLUB Membership, VOC, and In-Store Pickup offerings to enhance their experience.
• Lead by example, foster team unity, and uphold our company values in every interaction.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• …and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed