Retail General Manager

Visionworks•Concord, NH

1d•Onsite

About The Position

Visionworks is seeking charismatic individuals passionate about helping customers look and see great, aiming to bring "care" back to the vision care industry. The General Manager (GM) role is a leadership position, overseeing both people and business operations. This individual should be a smart, business-savvy self-starter with a strong understanding of profitability and success drivers. The GM will also be responsible for managing a service-driven team to ensure a seamless, human, and bold patient and customer journey from doctor appointments to eyewear pickup.

Requirements

HS Diploma or GED required
Three (3) or more years of related experience required
Licensed GMs must have a current State Opticians License

Nice To Haves

Bachelor’s degree preferred
Optical management experience preferred

Responsibilities

Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Remove obstacles and find resolution in the patient/customer experience when needed
Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals