Splish Splash Retail & Games Supervisor

Herschend•Calverton, NY

5d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Work in a fun environment helping guests make memories of a lifetime with the children in their life! As a Retail & Games Supervisor, your role is critical in ensuring that the guest experience exceeds standards. This is achieved by keeping the retail areas clean, stocked, safe, and filled with infectious cheer. We are currently looking for a: Splish Splash Retail & Games Supervisor Roles & Responsibilities: Supervisory Duties: Supervise the daily operations of the Retail and Games team and any other assigned departments Lead by example, attitude, and as a representation of Splish Splash’s core values Act as an approachable mentor and coach to all assigned team members Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. Ensure that all required meal and other breaks are being given in accordance with New York law Assist with team scheduling and timekeeping activities Departmental Duties: Welcome and greet all guests as they enter retail locations Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup. Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked Proactively communicate inventory needs to leadership before items are sold out Collaborate with Retail Manager to merchandise stores and improve product sales Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.) Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures. Ensure merchandise is well stocked and organized Maximize unit visual merchandising standards. Maintain cleanliness of store areas including exteriors. Manage inventory, focusing on stock par levels, shrink and waste controls. Be on alert for possible theft Report maintenance or safety concerns to a supervisor or manager in a timely manner All other duties as assigned by leadership Skill Game and Arcade Roles & Responsibilities: Retail Supervisors at certain locations are also responsible for assuming additional skill game and arcade duties. For these team members, the additional roles and responsibilities may include: Crosstrain in the supervision of the Arcade and Skill Game areas Maintain game area in a neat, organized, and clean manner Ensure that game area remains properly stocked Resolve and/or escalate guest complaints to the proper management authority Look for opportunities to improve efficiencies and cost savings for the gaming operation Promptly escalates maintenance or customer complaints to the proper authorities

Requirements

Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to work flexible hours that extend beyond 9am to 5pm
Ability to comply with all uniform policies
Valid driver’s license with a good driving record
Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Must be able to speak with guests directly when other retail leadership is not present
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to remain sedentary for periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Nice To Haves

1+ years of previous retail, arcade, or point of sale work experience preferred
Spanish or other bilingual language skills are a plus.

Responsibilities

Supervise the daily operations of the Retail and Games team and any other assigned departments
Lead by example, attitude, and as a representation of Splish Splash’s core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New York law
Assist with team scheduling and timekeeping activities
Welcome and greet all guests as they enter retail locations
Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.
Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
Proactively communicate inventory needs to leadership before items are sold out
Collaborate with Retail Manager to merchandise stores and improve product sales
Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.
Ensure merchandise is well stocked and organized
Maximize unit visual merchandising standards.
Maintain cleanliness of store areas including exteriors.
Manage inventory, focusing on stock par levels, shrink and waste controls.
Be on alert for possible theft
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties as assigned by leadership
Crosstrain in the supervision of the Arcade and Skill Game areas
Maintain game area in a neat, organized, and clean manner
Ensure that game area remains properly stocked
Resolve and/or escalate guest complaints to the proper management authority
Look for opportunities to improve efficiencies and cost savings for the gaming operation
Promptly escalates maintenance or customer complaints to the proper authorities