Retail Fulfillment Associate, Chandler Fashion Center - Full Time
About The Position
As a Fulfillment Colleague, you will play a key role in creating a seamless and personalized shopping experience for our omni-channel customers. This role combines sales floor engagement with back-of-house fulfillment responsibilities - selecting merchandise, packing and shipping online orders with care, and assisting with in-store and curbside pickup. You'll greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive. Your attention to detail, teamwork, and commitment to operational excellence will help drive sales, strengthen customer loyalty, and support overall store success. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Must be able to read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Meeting daily sales goal challenges
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities
- Can work on your own but are great with team dynamics
Responsibilities
- Begin each day energized and ready to make an impact, wearing name badge with pride and greeting teammates with a warm hello.
- Review goals, learn about new products and promotions, and prepare the store for success.
- Receive merchandise, tag items, or organize the stockroom.
- Focus on the customer - from greeting customers warmly to actively listening and resolving issues, building trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment.
- Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
- Share Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
- Wrap up the day by organizing the stockroom, completing orders, and setting the team up for the next day’s success.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Opportunity to join Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
