Retail & Fixtures Solutions Manager

Dyson•Chicago, IL

10d•Onsite

About The Position

At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners. The Retail & Fixture Solutions Manager is a specialist in retail shop environments and is directly responsible for managing the break fix process, store audits and fixture health across the 3 rd party retail footprint in the United States. This role is critical to Dyson’s success as it directly impacts how customer’s perceive our quality and reputation for innovative technology. The role will require about 10-20% travel.

Requirements

Bachelor’s degree required
5+ years in retail operations or retail project management
3+ years of practical project management experience
Must be able to commit to a 5-day office attendance schedule.
Strong product knowledge related to retail shelving and product displays
Able to read and navigate engineering specifications to determine & select vendor fit
Genuine passion for providing outstanding service
Excellent verbal and written communication skills
Organized with attention to detail and accuracy with exceptional follow-up
Analytical mindset—comfortable working with data to identify trends and drive process improvements.
Ability to work in a fast paced and challenging environment
Ability to effectively manage multiple projects, meet deadlines, and re-prioritize work as needed
Ability to exercise sound judgment and independent decision making
Demonstrates an aptitude of understanding retail and the overall business function
Ability to work independently and make decisions with minimal supervision
Ability to handle sensitive and/or confidential information
Excellent teamwork skills with a proven ability to influence cross-functional teams without formal authority
Advanced in Microsoft Outlook, Word, Excel, and PowerPoint

Nice To Haves

Previous retail experience in the field is strongly preferred
Marketing and events experience a plus

Responsibilities

Manage end to end the break fix process
Pull existing inventory for replacement; or work directly with fixture/ print vendors to re-produce items and manage reinstallation to correct broken field assets
Take in any broken fixture issues and if a like for like replacement, implement, if new design brief in COE or discuss with Retail Marketing to align and own brief to CoE
Own break fix ticket system and determine priority of how to address / respond to requestor
Use Key Performance measures to drive efficiency across the business to eradicate complexity and work towards a simplistic approach
Ensure that a regular feedback loop is built and shared to ensure information flows to teams ahead of need
Provide regular communication through scheduled and on-demand status reports with cross functional partners updating on break/fix status by fixture and retailer
Provide valuable insight and strategic input to development for all new retail store fixtures
Collaborate with cross functional partners to inform creative brief development for future fixtures with best practice guidance on break fix management
Anticipate problems, roadblocks and major obstructions, and plan accordingly
Create a regular feedback loop, built and shared to ensure information flows to teams ahead of need
Partner collaboratively with cross functional teams to deliver durable retail solutions
Work closely with both local and global teams to assist in brief writing always keeping the customer experience at impact at the heart of fixture creation
Able to influence others and deliver the most appropriate solution given the tasks at hand. Comfortable with input and collaborating with global partners. Solution oriented and positive.
Manage vendor relationships, contracts, and performance, ensuring timely and high-quality fixture repairs or replacements.
Track and manage break/fix budgets and expenditures.
Conduct root-cause analyses for recurring fixture failures and report findings/recommend solutions to leadership.
Ensure all fixtures and work comply with safety and regulatory standards.
Develop and maintain process documentation and deliver trainings for store teams on break/fix reporting protocols.
Own key performance metrics (e.g., ticket turnaround times, vendor SLA achievement) and share progress with leadership.
Leverage feedback from stores to continuously refine break/fix process and enhance fixture durability.
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability