Retail Field Trainer

L'Occitane En Provence•Los Angeles, CA

6d•$75,000 - $80,000

About The Position

ABOUT MAISON L’OCCITANE EN PROVENCE Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other. With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet. YOUR ROLE As Field Trainer, you play a critical role in elevating the capability, confidence, and performance of our Beauty Hosts, Assistant Boutique Managers, and Boutique Managers, Sephora Account Executives and stores. You will deliver impactful training that strengthens product knowledge, service excellence, and selling behaviors to drive overall business performance. You will report to the Regional Retail Director and partner closely with Field Leadership, Education, and Retail Operations to ensure seamless execution of training programs, in ‑ store coaching, and support for events, product launches, and promotional initiatives. This role requires a dynamic facilitator, a strong coach, and a passionate brand ambassador who can inspire teams and enhance the L ’ OCCITANE client experience.

Requirements

Previous experience in retail education or field training
Strong verbal and written communication skills with the ability to deliver compelling and engaging training content
Highly organized, with strong time management skills and ability to handle multiple priorities under deadlines
Strategic, creative, and results ‑ oriented mindset
Strong collaboration skills and ability to build positive partnerships across teams
Proficient knowledge of the beauty industry, client experience, and competitive retail landscape
Self ‑ motivated and proactive, with a passion for talent development
Ability to travel and work a flexible schedule, including weekends, evenings, and holidays as needed

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Training & Field Development Implement and deliver brand training programs, including onboarding, seasonal curricula, and development workshops.
Lead in‑store education for new hires and seasonal employees, reinforcing service standards and selling strategies.
Cultivate strong product expertise, storytelling, and demonstration techniques among store teams.
Support skill development that enhances service behaviors and drives business results.
Store Visits & Coaching Conduct regular store visits to assess training effectiveness, knowledge retention, and skill adoption.
Provide real‑time coaching, modeling, and feedback to elevate performance.
Partner with Field Leadership to identify capability gaps and recommend training solutions aligned with business priorities.
Events, Launches & Brand Initiatives Collaborate with cross‑functional partners to support and execute field events, activations, and promotional campaigns.
Train field teams on key product launches, storytelling, and brand moments.
Support major seasonal initiatives, events, and education‑led activations to drive client engagement.
Brand Representation & Culture Act as a brand ambassador, embodying L’OCCITANE’s retail identity and ethos.
Reinforce brand rituals, service standards, and client‑first culture across all stores.
Inspire teams through positive representation, professionalism, and enthusiasm.
Additional Responsibilities Maintain accurate training records, reporting, and follow‑up communication.
Support new store openings, and additional projects as assigned.
Contribute to the continuous enhancement of training programs and tools.
All other duties or projects as assigned to support our Boutiques and Sephora stores.