Retail Excellence Leader - Northeast

trane technologies•Westbrook, ME

8d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. The Retail Excellence Leader is tasked with implementing and coaching standard processes and tools, fostering people development, and spearheading initiatives within Trane Supply Stores to enhance productivity, consistency, and customer satisfaction. This hybrid position requires up to 70% travel within the designated geography.

Requirements

5+ years of sales and operations management experience, preferably in the HVAC equipment, service, and supply industry.
Knowledge of HVAC sales, distribution, and retail business practices is preferred.
Related experience or an equivalent combination of education and experience.
Ability to work harmoniously with all members of the organization and demonstrate this ability consistently.
Proven capability to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Drive profitable growth by enabling stores to meet their revenue and margin goals.
Enhance operational performance of Supply Retail Locations.
Boost store productivity through process improvements and enhancements.
Collaborate with Regional General Manager and Retail Operations Leaders to identify improvement areas using data analysis and Lean tools.
Achieve certification as a Master Coach in RMX (Retail Management Excellence).
Coach, develop, and train frontline leaders on the RMX program and disciplines within the Supply business.
Train and coach on the adoption of MDI / 9 Step Problem Solving.
Provide training and coaching on sales and merchandising skills.
Conduct regular visits to personnel at all stores.
Exemplify engaging customer-facing behaviors and exceptional customer service.
Ensure compliance with standard work and quality standards for all parts operations and sales processes, ensuring effective and efficient execution of business objectives and customer satisfaction.
Ensure adherence to Company safety programs and procedures, conduct safety audits, ensure training compliance, provide safety training as needed, and reinforce a strong safety culture.
Train, review, and coach the use of the Trane Supply Standard Scorecard.
Collaborate with other functional groups to ensure optimal output for retail stores.