Retail-Events Coordinator/Cashier

Michaels Stores • Overland Park, KS

100d

About The Position

The position involves planning, coordinating, and facilitating events, including kids' birthday parties, within a Michaels store to provide a stress-free, fun, and engaging experience for guests. The role requires delivering friendly customer service by assisting customers in shopping and ensuring a fast and friendly checkout experience. Operational tasks include truck unloading, merchandise duties, and maintaining store recovery standards to uphold the Brand Promises. The candidate will engage with clients of all ages, create an environment of fun and creativity, and ensure client satisfaction for scheduled events while adhering to cleanliness and safety standards.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests and co-workers.
• Excellent people skills and experience working with children.
• Good communication skills, including written, verbal, and nonverbal communication.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties and craft classes.
• Engage with clients of all ages and create an environment of fun and creativity.
• Demonstrate and instruct party participants in craft projects and perform face painting.
• Facilitate party add-ons such as goody bags and balloons.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails and making phone calls.
• Adjust plans based on client feedback and create backup plans.
• Ensure client satisfaction for scheduled events.
• Maintain cleanliness and safety standards before and after each event.
• Help customers shop and locate products.
• Provide a fast and friendly checkout experience.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS).
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact positively with others and promote commitment to the organization’s vision.
• Participate in daily store cleanliness activities.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Number of Employees: 5,001-10,000 employees