RETAIL - ECOM STAFF (80247)

SPECS FAMILY PARTNERS LTD•Prosper, TX

23h•Onsite

About The Position

The individuals who perform this job provide extraordinary shopping experiences to our in-store and online guests and exceptional service at the time of pickup. This role involves diligently printing, fulfilling, and finalizing online/e-commerce orders, ensuring proper product and pricing, and monitoring merchandise for accurate quantities. Responsibilities also include operating computer, phone, and scanner equipment, checking identification for legal sales, sending verification emails for suspicious orders, and issuing receipts/invoices. The position requires maintaining a clean and stocked work area, assisting with store operations such as restocking shelves, cleaning various areas (including the parking lot and potentially restrooms), and managing inventory. Teamwork, time management, attention to detail, and the ability to manage stress in a fast-paced environment are essential. The role also involves direct guest interaction, including greeting, answering questions, resolving complaints, and assisting with carry-outs, while adhering to company mission, core values, uniform standards, and safety regulations.

Requirements

Must be able to perform each essential duty satisfactorily.
Must be over the age of 21 to work at Spec's.
Ability to read, comprehend, and write simple instructions or memos.
Ability to communicate with and understand coworkers and guests.
Ability to add, subtract, multiply, and divide in both whole numbers and in fractions and decimals.
Ability to calculate discounts and percentages.
Must be responsible, reliable, and committed to providing extraordinary service.
Patience, friendliness, and an outgoing personality.
Self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Must maintain a valid TABC Beverage Seller’s Permit.
In some cases, a valid Food Handler’s Permit.
Physical attendance based on a schedule made by management which may vary week to week based on the needs of the business.

Nice To Haves

E-commerce experience
High school diploma or a general education degree (GED)
Bilingual skills

Responsibilities

Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
Greet guests with a smiling face and helpful demeanor, remember that the guest comes first.
Print, fulfill, and finalize online/e-commerce orders diligently, following the appropriate procedures/guides for the platform in use.
Operate computer, phone, and/or electronic scanner to look up products as needed to verify availability and complete orders.
Ensure proper product/pricing by verifying the correct barcode.
Monitor merchandise handed to guests/delivery drivers so that the accurate products/quantities are leaving the store. Never bring unaccounted for products out of the store.
If necessary, check acceptable identification to ensure the sale is legal. Use best practices and always be professional when checking IDs.
Send verification emails when any suspicious orders are seen.
Issue receipts/invoices.
Ensure all orders for the day are either finalized or still waiting to be picked up. Send appropriate notifications for outstanding orders.
Bag or box merchandise. Is business-minded when using bags (double bag only when asked by the guest…for multiple bottle orders, use boxes) and bottle protectors (greenies) (no, not every bottle needs one).
Keep work area clean and neat and stocked with supplies.
Properly use and maintain computers, copiers, and scanner equipment.
Assist with carry-outs; load orders into vehicles as needed.
Assist in restocking shelves, front product as it is pulled, and review for out-of-date items.
Assist in stocking beer cooler, wine cooler, coke box, freezer, and/or deli case.
Remove cases and/or boxes from the sales floor (other than organized case stack displays).
Break down boxes not for store use and throw them away.
Keep boxes used for re-packing in organized stacks and maintain area regularly.
Clean up broken items. If necessary, mop floors and put up “Wet Floor” signs; Cannot leave spills unattended.
Sweep and mop the floor.
Keep the parking lot clean of refuse (that’s trash and other junk that doesn’t belong there).
Gather shopping carts from the parking lot if necessary.
May be asked to run a cash register as business dictates.
Suggestively sell add-on items to in-store guests.
Carry-out or dolly-out merchandise at guest request. (It is okay to accept tips, but never to request them).
Answer questions and provide information to guests.
May resolve guest complaints with courtesy and respect.
Avoid conversations with coworkers when guests are present.
Avoid use of personal cell phone while on the sales floor.
Prepare assigned areas for inventory and assist in the inventory process if needed.
Carry out directives of management efficiently.
Fulfill responsibilities with care and attention to detail.
Practice teamwork and cooperation with others.
Possess time management skills and be able to prioritize tasks.
Ability to manage stress in a fast-paced environment.
Stand, lift, carry, walk, and bend constantly. Use arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more regularly. Communicate with and understand team members and guests. See product and signage.
Work in accordance with all safety regulations of Spec’s Family Partners and OSHA.
Other projects as assigned by management. Yes, you may have to clean the restroom.
Attendance and timeliness are required. Online orders cannot be fulfilled from home.