Retail Director

Little Sleepies•Los Angeles, CA

13d•Hybrid

About The Position

Little Sleepies is seeking a seasoned Retail Director with a deep background in retail management to launch and scale our retail store presence. In this role, you will set the standard for our in-store experience, blending strategic vision with hands-on leadership. This is a unique opportunity to build the first Little Sleepies store and create a memorable and replicable model for future locations. We’re looking for a retail expert with significant store-level and multi-site management experience, who has also worked cross-functionally at headquarters to drive growth. Join us in creating something truly special for families and customers across our community and beyond.

Requirements

Minimum 10 years of direct retail experience, with a background in store-level leadership, progressing to multi-site management.
Extensive experience in (a) Store Leadership and Customer Experience, and (b) Operations, with a track record in multi-site management and cross-functional collaboration.
Understanding of compliance with brand standards and guidelines for customer service, store design, and overall customer experience.
Proven experience working with People, Merchandising, Demand Planning/Allocation, Marketing, and Finance teams at HQ.
Based in LA, with 50% travel to support store openings, team development, and operational oversight.
Proficient in retail management systems, inventory tools, and business case analysis.
Strong people leader with the ability to recruit, develop, and manage high-performing teams.
Committed to making the first store a flagship model for future growth; passionate about creating a scalable retail experience.

Nice To Haves

Ideally familiar with the LA retail market, including site selection and customer demographics.

Responsibilities

Leadership & Development: Build, inspire, and lead an exceptional store team that delivers a memorable customer experience.
Service Model & Training: Design service standards and training to ensure consistent, high-quality customer interactions.
Business Planning & KPIs: Develop sales targets, customer service goals, and KPIs, ensuring teams are aligned and performance-driven.
Customer Engagement: Implement strategies that create community connections and build long-term loyalty.
Operational Excellence: Establish SOPs to streamline store operations and enhance the customer experience.
New Store Openings: Lead the planning and execution of store launches, overseeing recruitment, merchandising, and inventory planning.
Systems & Processes: Develop retail-specific systems for inventory management, reporting, and daily operations.
Inventory Management: Support inventory strategies, working with senior leadership, demand planning and allocation to ensure optimal stock levels.
Liaison: Serve as the nexus between Little Sleepies HQ and Store Teams
Site Selection: Partner with brokers to identify prime retail locations that fit the Little Sleepies brand and customer profile.
Lease Negotiation: Lead lease negotiations, securing favorable terms while balancing cost-effectiveness with location value.
Business Case Development: Create detailed business cases for new stores, including P&L, ROI, and payback analyses.
Store Concept Development: Work with design and construction teams to create a store concept that represents the Little Sleepies brand and customer experience.
Vendor Management: Manage relationships with contractors, architects, and suppliers, ensuring quality and efficiency.
Project Oversight: Oversee budgets and timelines, ensuring stores are built on time and within budget.
Facilities Management: Oversee the facilities and maintenance of all stores, partner with local teams and vendors to ensure repairs, improvements, and installations take place accurately and in a timely manner.
Product Flow & Layouts: Partner with merchandising to optimize product flows and displays that drive engagement and conversion.
POS Materials: Direct the development of permanent and seasonal POS materials aligned with brand standards.
Process Efficiency: Identify and empower team members to act on revenue driving, process improvement, and cost-saving opportunities.
Omni-Channel Activation: Partner with marketing to create in-store activation programs that integrate with our online presence.
Local Store Marketing: Implement local marketing initiatives that resonate with the community and support store traffic goals.