Retail Director

Richemont•New York, NY

11d

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Retail Director, Americas ALAÏA | New York City Reports to: Brand President Role Overview: This is a pivotal leadership role within a rapidly growing luxury brand in the Americas market. As an integral member of the regional leadership team, the Retail Director will be responsible for driving vision, cohesion, and sales excellence across a network of high-performing luxury boutiques. This role oversees all retail components, including P&L management, operational excellence, client relationship development, and talent management, to ensure a profitable, results-driven, and brand-aligned environment. The Director will be instrumental in supporting regional business growth, achieving sales and KPI goals, and fostering a culture of collaboration, accountability, and exceptional client experience.

Requirements

Bachelor's degree in Business, Retail Management, or a related field.
Minimum of 10+ years of progressive experience in multi-store retail management within the luxury goods sector, with a proven track record of overseeing multiple locations and driving regional growth.
Demonstrated experience managing P&L for a retail division or multiple stores, with a strong understanding of financial budgeting and forecasting.
Strong affinity for luxury goods, with a deep understanding of client experience, brand positioning, and market dynamics in the Americas.
Exceptional leadership maturity with the ability to inspire, motivate, and develop high-performing teams in a dynamic environment.
Proven ability to drive operational excellence and consistently achieve sales and KPI targets in a growth-oriented market.
Excellent communication, interpersonal, and influencing skills, with the ability to build strong relationships with internal and external stakeholders at all levels.
Strategic thinker with strong decision-making and problem-solving abilities, capable of navigating complex challenges.
Ability to challenge the status quo, present innovative points of view, and drive continuous improvement.
High level of business and social etiquette, reflecting the brand's luxury image.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with retail management systems (e.g., SAP).
Ability to travel extensively within the Americas region (e.g., 50-80%) to support boutique operations and regional growth initiatives.

Responsibilities

Develop and execute annual business plans to maximize revenue and profitability for boutiques and contribute to the broader regional retail division's success.
Provide strategic vision, direction, and leadership to boutique managers, inspiring trust and motivating high-performing teams to achieve regional objectives.
Design and drive a clear operational strategy to support the network's development and regional expansion initiatives.
Identify future business needs and implement innovative strategies to enhance brand performance and support regional growth.
Develop new business ideas that elevate clienteling opportunities and drive business metrics across the region.
Collaborate with executive management and cross-functional teams (e.g., Merchandising, Marketing, Operations) to enhance brand services, deepen client relationships, define market needs, and optimize supply priorities.
Support special projects or tasks as directed by regional or global leadership, contributing to the brand's strategic objectives.
Oversee the performance of 4 luxury boutiques, ensuring the consistent delivery of KPIs, operational excellence, and strict adherence to brand and group standards and guidelines.
Maintain full P&L accountability for the assigned boutiques, including financial budgeting, forecasting, cost optimization, and strategic investment to improve sales revenues and profitability.
Create and manage specific business plans for each boutique, facilitating discussions with boutique managers through frequent visits, regular communication, and ongoing support to drive results.
Review boutique environments and KPIs within the region to proactively identify opportunities, coach teams, and ensure corrective actions are taken to achieve goals.
Ensure operational execution aligns with company and group policies and procedures, including robust Loss Prevention practices, to safeguard assets and maintain compliance.
Recruit, develop, and retain exceptional retail leaders and teams within the boutiques, fostering a culture of high performance and continuous improvement.
Coach, develop, and maximize the success of all boutique managers and their teams, empowering them to achieve their full potential.
Mentor and coach leaders to identify solutions, develop their managerial skills, and foster a collaborative, respectful, and high-achieving work environment.
Partner closely with Human Resources on staffing, talent development, and succession planning initiatives to build a strong talent pipeline for the region.