Retail Customer Service Supervisor

TJMaxx•Owings Mills, MD

1d•Onsite

About The Position

At TJX Companies, the Retail Customer Service Supervisor leads the frontline team to ensure a "Highly-Satisfied" customer experience and drives customer loyalty. This role is crucial in developing high-performing teams by training and mentoring Associates on all aspects of frontline execution, including register transactions. The supervisor is expected to act with integrity, adhere to company policies and procedures, and foster an inclusive culture where all associates feel welcomed, valued, and engaged. The position requires a strong desire to achieve both team and individual results and the flexibility to work in various areas of the store as needed.

Requirements

Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion

Nice To Haves

High School graduate or equivalent degree preferred
Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty
Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions
Acts with integrity to adhere to company policy and procedures
Promotes a culture where everyone feels welcomed, valued, and engaged
Has a strong desire to achieve team and individual results
Available and willing to work in multiple areas of the store as needed
Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)