Retail Customer Service Supervisor

The TJX Companies, Inc.•Owings Mills, MD

20h•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. This role leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. It helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. The supervisor acts with integrity to adhere to company policy and procedures and promotes a culture where everyone feels welcomed, valued, and engaged. The ideal candidate has a strong desire to achieve team and individual results and is available and willing to work in multiple areas of the store as needed. TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, and nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions - collaborating in delighting shoppers with hidden treasures. At TJX, honesty, integrity, and treating each other with dignity and respect matter. We offer great opportunities, an incredible culture, and a sense of excitement for the future. Every day is a new adventure, a fresh chance to experience retail. We're not afraid to stand out. Stand apart. Stand for something.

Requirements

Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion

Nice To Haves

High School graduate or equivalent degree preferred
Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.
Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
Acts with integrity to adhere to company policy and procedures.
Promotes a culture where everyone feels welcomed, valued, and engaged.
Has a strong desire to achieve team and individual results.
Available and willing to work in multiple areas of the store as needed.
Promotes a “Highly Satisfied” customer experience.
Drives customer loyalty through programs and initiatives.
Addresses customer concerns and issues promptly.
Updates Associates on current customer experience feedback, goals, and company initiatives.
Trains and mentors all Associates on Policies and Procedures.
Provides recognition and constructive feedback on cashier performance.
Maintains and monitors cash controls including change fund.
Adheres to all labor laws and meal and break period policies.
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
Audits and approves paperwork.
Maintains cleanliness, recovery, and organizational standards throughout the frontline.
Monitors all frontline equipment, communicating issues to management.
Executes and adheres to Company directives.
Maintains and upholds merchandising standards within the queue-line.
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards).
Ensures proper and timely handling of damages and Mark out of Stock.
Promotes a safe environment, reporting any type of safety hazard in the store.
Other duties as assigned