Retail Customer Service General Manager

M & D Supply Ace Hardware•Cleveland, TX

7d•Onsite

About The Position

The General Manager at M&D Supply is responsible for educating, inspiring, energizing and leading a high-performance team. This position focuses on superior financial performance, customer loyalty, and developing a culture that differentiates us from our competition. The GM position reports to the District Manager.

Requirements

Experience in retail or restaurant management required
Be able to obtain Forklift certification and LP gas certification.
Must be willing to use private cell phone for company
Skills include: Active listening, complex problem solving, judgment and decision making, service orientation, coordination, critical thinking, monitoring/assessing performance of others, instructing, time management, negotiation, persuasion, mathematics, reading comprehension, systems analysis, and awareness for safety hazards and/or dangers.
Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.
Physical requirements: Must be able to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 80 lbs with assistance and 40 lbs without assistance, repeatedly from the ground to waist level.
Visual acuity requirements: Branch store managers are required to have the visual acuity to perform activities such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes. They are required to have acuity to accurately measure and cut building materials and to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. They must be able to operate machines such as key machine, forklift, POS/eagle browser, computers, security systems, and power saws, LPG filling equipment, and power tools where the seeing job is at or within arm’s reach. They must be able to operate cash register, POS Program, Eagle Browser, open office.
Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.
Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect
Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships

Responsibilities

Hires and develops managers that are high performing, results oriented and embodies the company’s mission and core values: monthly meetings, day-to-day coaching
Directs and oversees development of all store staff
Creates and maintains a strong customer service culture
Utilizes monthly financial statements, budgets and other metrics as business tools to analyze, evaluate and direct performance
Participates in the development of retail strategies / programs and supports and implements effective execution to achieve business standards and goals; works with and through people to accomplish these goals
Identifies and leverages resources, including corporate staff support, to maximize sales and business opportunities, including Business to Business
Ensures action plans and projects are executed in a timely manner
Ensures managers’ hiring practices are consistent with company policies and procedures
Performs Performance Reviews, establishes performance expectations and holds accountable to established expectations
Recognizes and responds to issues between employees and customers and promotes solutions
Prepares and administers employee corrective action as needs dictate and completes proper documentation
Train team members on new policies and procedures and ensure they are adhered to as they relate to store operations
Ensure routine store walks are completed including monthly safety walks
Develop employee schedules and ensure store is staffed per schedule and budget, working as a staff member when circumstances dictate
Participates as an active member of the Compensation Committee
Participates in budget preparation
“On site” attendance must fall within the company standards as outlined in the handbook.
Any other tasks required as determined by District Manager