Retail Customer Service Manager

Ingka Holding•Woodbridge, VA

About The Position

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper. Apply now! Permanent, Salaried Open availability required including nights, weekends and holidays to support the needs of the retail business. $81,692 - $118,856 / year depending on experience. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay - get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role The starting rate/ salary for this position ranges from 81,692 USD to 118,856 USD and will be based on relevant work experience.

Requirements

5 years leadership experience
2 years experience leading leaders

Nice To Haves

Retail sales experience preferred
Bachelor's Degree preferred

Responsibilities

Understands and recognizes coworker contribution through customer feedback surveys and team recognition
Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery
Supervises cash handling procedures to ensure money handling is securely managed
Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed
Handles escalated customer issues that cannot be resolved at a coworker level
Ensures a smooth customer flow in frontline area and the execution of IKEA's returns policy