Retail Customer Service Coordinator

Ingka Holding•Merriam, KS

6d•$20 - $25•Onsite

About The Position

Why we will love you You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. What you'll be doing day to day As a Customer Coordinator, supporting the in-store customer experience team, you will: Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities. Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc. Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge. Ensure customers receive consistent information throughout their shopping journey. Record information in the relevant systems to improve the customer's future shopping experience. Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services. When needed, offer alternative solutions that meet the needs of individual customers. Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey. Take part in additional department responsibilities to secure the daily operation for co-workers and customers. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. Together as a team At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Apply now!

Requirements

3 years of related experience.
1 year of experience in a customer service and customer-focused environment.
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

Responsibilities

Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
Ensure customers receive consistent information throughout their shopping journey.
Record information in the relevant systems to improve the customer's future shopping experience.
Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
When needed, offer alternative solutions that meet the needs of individual customers.
Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.