Retail Customer Service Cashier

M & D Supply Ace HardwareOrange, TX
35dOnsite

About The Position

Cashiers play a very important role in the organization. Cashiers are often the first and almost always the last staff members our customers interact with. A cashier’s ability to cheerfully, accurately, and quickly complete point of sale transactions differentiates M&D Supply from its competition and leaves a lasting impression. Cashiers are an important source of feedback to management about the customer experience.

Requirements

  • Basic computer and math knowledge
  • Must be able to count money
  • Must be able to cheerfully and accurately complete point of sale transactions while interacting with the people around you, including customers, co-workers, telephone customers. Must be able to simultaneously monitor entrance / exits points for shrinkage.

Responsibilities

  • Greet/direct every customer entering the store.
  • Answer all calls using the company phone script when necessary.
  • Ring all customers in accordance with company policies and procedures.
  • Perform transactions cheerfully, quickly and accurately.
  • Maintain the minimum RLC goal set by the company.
  • Maintain minimum Round Up goal set by the company.
  • Follow the customer service guidelines to provide maximum customer service levels (consistent score of 95% or better on in-store and phone mystery shops).
  • Supervise others and provide on-the-job training.
  • Sign customers up for Ace Rewards.
  • Restock register area weekly.
  • Attend store cashier meeting.
  • “On site” attendance must fall within the company standards as outlined in the handbook.
  • Any other tasks required as determined by management
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